Ssenkima Ashiraf
· 1h@ssenkimaashiraf
The red alert on Mia’s boutique dashboard was the exact moment I realized the webhook had stalled. I opened a video chat, shared my screen, and together we adjusted the retry interval, watching the orders flow back in real time. By the end of the call her smile said it all – a problem solved and confidence restored.
Do you prefer live screen sharing or written guides when a client hits a sudden roadblock?
#CustomerSuccess #SupportTips
